At Tobymaria, we understand how important it is for our customers to receive their leather belt orders in a timely and efficient manner. That is why we have developed a comprehensive Transportation and Exchange Policy to ensure a hassle-free shopping experience. This policy outlines the procedures, options, and rights associated with the shipment, delivery, and exchange of our products. We encourage all customers to review this policy carefully before making a purchase.
Shipping Options and Delivery Times
We offer worldwide shipping through a network of reliable courier services, including DHL, FedEx, and local postal services. Delivery times and fees vary depending on your location and the shipping method chosen at checkout.
-
Standard Shipping: 7–15 business days
-
Express Shipping: 3–7 business days
Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs processing and local postal delays.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has been shipped. During high-demand periods or promotional events, processing times may be slightly extended.
Shipping Fees
Shipping fees are calculated at checkout based on the delivery address and selected shipping method. We occasionally offer free shipping promotions, which will be clearly advertised on our website when available.
Customs and Import Duties
International orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. Tobymaria is not liable for any customs-related delays or charges.
Damaged or Lost Packages
In the rare event that your package is lost or arrives damaged, please contact us immediately at informationnow@tobymaria.com. We will initiate an investigation with the shipping carrier and do our best to resolve the issue promptly. If the package is deemed lost or irreparably damaged, we will arrange for a replacement or issue a refund.
Exchange Policy
We want you to be completely satisfied with your purchase. If you receive a product that does not meet your expectations, you may request an exchange within 30 days of delivery.
Eligibility for Exchange:
-
Items must be unused, unworn, and in their original packaging.
-
Proof of purchase is required.
-
Custom or personalized items are not eligible for exchange unless defective.
To request an exchange, please email us at informationnow@tobymaria.com with your order number and reason for the exchange. Our team will provide further instructions, including the return shipping address and next steps.
Return Shipping Costs
Return shipping costs for exchanges are the responsibility of the customer unless the item received was incorrect or defective. We recommend using a trackable shipping method for returns.
Exchange Processing Time
Once we receive your returned item and it passes inspection, we will process the exchange within 5–7 business days. You will receive an email confirmation once your replacement item has been shipped.
Exceptions
-
We do not accept exchanges beyond 30 days of delivery.
-
Items marked as final sale cannot be exchanged.
Thank you for choosing Tobymaria. Our goal is to make your shopping experience smooth and satisfactory from start to finish. If you have any questions about our Transportation and Exchange Policy, don’t hesitate to contact our support team.